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Return & Exchange

We want you to feel comfortable and confident when shopping at Hellojewelr, thats why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date (From the date you received the product to the date the problem was reported to us first). 

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

2. Items that were worn, or sent to you as Replacement/Exchange are not refundable

Refunds

Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account within 7 days.

Please Note:

  • Customers who enjoy free shipping on their order will have a $10 shipping fee deducted from their refund if customers want to return their package.
  • The DHL express shipping rate is non-refundable if customers want to return their package.
  • Hellojewelr will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.

1. Customer received the wrong item.

2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Hellojewelr within 48 hours of receiving their order.)

  • When requesting an exchange, customers will reimburse $10 as the exchange shipping fee via Paypal under the following circumstances.

1.Customer ordered the wrong size.
 

2.Customer does not like the item in person.

Order Cancellation

1. If the cancellation is made less than 8 hours after order was placed, there would be no cancellation fee.

2. If the cancellation is made between 8 to 24 hours after order was placed, there would be a 10% cancellation fee.

3. If the cancellation is made 24 hours after order was placed, there would be a 30% cancellation fee.

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